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Terms & Conditions

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Our terms and conditions, returns and delivery policies apply to your use of this site and purchases of any product(s) from this website and form a legally binding contract between you and My Online Souk. Your acceptance of the terms and conditions is given when you make use of this website. If you do not abide by the terms and conditions, please discontinue use of the site.

My Online Souk reserves the right to make changes to our terms and conditions without notice. Please ensure you check updates of our terms & conditions with each use of the site.

If you have any questions about the terms and conditions, the goods or the website please email us at info@myonlinesouk.co.za

Ownership of Rights
In visiting and/or using our website you have acknowledged and agreed that all copyrights, trademarks and other intellectual property (all material and content that is made available on our website) remains with My Online Souk as the licensor at all times. All visitors are only permitted to use our material as authorized by us or our licensor.

All rights on this website are owned by My Online Souk and our partners. This website is designed for personal use only. You may not make any attempts to, or assist any third party in copying, reproducing, displaying, publishing, transmitting, distributing, downloading, uploading, modifying, commercially exploiting or creating derivative works from this website.

Use of this site
Any commercial use of the Site is strictly prohibited, except as allowed herein or otherwise approved by us.

You must not misuse this Website, commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; cause annoyance to other users; send any unsolicited advertising or promotional material. My Online Souk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

Products
Please note that online shopping is a unique experience and while we take every precaution to display the products accurately, there can be a difference in screen monitors and colour display which we cannot be held liable for.

Every effort is made to ensure that measurements are met however the site only provides an approximation. A client holds full responsibility of providing correct measurements to My Online Souk, particularly for custom orders.

Any delivery suggestions given on the website or by email are estimates only. The goods and promotions which are offered on the website may not be available in-store, and vice-versa.

We take it upon ourselves to ensure that the site has the correct naming and pricing, however, if an error occurs on the displayed item we will inform you in order to confirm the purchase. If you do not respond timely, we will consider the order cancelled. If payment was already made we will refund the amount.

Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. All products are subject to availability and do not guarantee that your order can be supplied. We reserve the right to cancel an order. If there are problems within your order, you will make attempts to notify you.

Delivery Policy

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South Africa
We offer free shipping for items over the value of ZAR 900 within South Africa, which can be delivered either door-to-door or door-to-counter, determined by your location. A tracking number will be provided. For the door-to-door service delivery times are Monday to Friday 9am to 5pm.

Delivery of items in stock that are shipped immediately within South Africa can take between 2-6 working days from date of purchase or in the case of EFT payments once the funds are cleared. Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of God.

Please note: if your purchases contain an item that requires a waiting period (i.e. made upon request) the full order will only be shipped once the item has been received from our supplier, unless you request otherwise.

Your goods will be shipped once full payment is received and is reflected in our bank account. This can take 2-5 working days depending on the bank you transact with. Unfortunately we do not sell goods on credit/lay-bye/account.

Please ensure someone trustworthy is available at your shipping address to receive the parcel. It is the responsibility of the customer to ensure that all items are delivered.

We will be unable to redirect orders once items have been dispatched. We will not accept responsibility for packages which are returned to us or delivered to the incorrect location due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.

International (Outside South Africa)
Shipping fees will depend upon the country, area of delivery and the total weight of the parcel. During checkout, the cost of delivery will be calculated. This will not include possible taxes and duties imposed by Customs in the country of delivery. Any customs or import duties are charged once the parcel reaches its destination country. These fees vary from country to country and we do not hold any control over these charges. The payment of these fees is solely the responsibility of the customer. If you are unsure of the import fees of your country, it is advisable that you call your local customs office.

To comply with South African export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable ‘Merchandise’.

Our courier service is set up to ensure your orders remain safe and are delivered to you as quickly as possible. We will constantly strive to offer our customers the best overall experience. We use a registered freight service that allows you to track your order. Your tracking number will be sent to you shortly after your purchase is made.

Delivery of items:
Items that are in stock may take 3 to 7 days for International express service. Delivery of orders that have a(n) item(s) that require a waiting period (i.e. made upon order/request) will only be sent once the item has been received from our supplier and is indicated on time of purchase.

Want to reduce your shipping costs? Why not purchase your order with a friend and share the shipping cost. That way you can also enjoy opening your purchase together.

Your goods will be shipped once full payment is received and is reflected in our bank account. This can take 2-5 working days depending on the bank you transact with. Unfortunately, we do not sell goods on credit/lay-bye/account.

Please ensure that someone trustworthy is available at your shipping address to receive the parcel. It is the responsibility of the customer to ensure that all items are delivered.

We will be unable to redirect orders once items have been dispatched. We will not accept responsibility for packages which are returned to us or delivered to the incorrect location due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s), which must be paid in advance of shipment. We cannot accept responsibility for any damage/loss which occurs during transit.

Please do no hesitate to contact us at info@myonlinesouk.co.za if you have any questions.