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Contact Us

For queries:
Sabeena: +27 83 993 9525
info@myonlinesouk.co.za

For returns:
returns@myonlinesouk.co.za

We will respond within 1-2 working days. Thank you for your patience!

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FAQs

Where do you deliver?

At the moment we courier all over South Africa and certain provisions can be made for customers in Gaborone, Botswana. We are working on opening up our international shipping. Please contact us on info@myonlinesouk.co.za to see if we are able to accommodate your country.

How can I pay?

We accept all major debit and credit cards as well as direct EFTs for payment purposes. Transactions are securely processed on our server via PayFast using a verified SSL certificate (this means all data will be encrypted). My Online Souk does not store any debit/credit card information.

How to make a purchase on My Online Souk

Can I return an item & how?

You may return an item following that it meets the conditions of our Returns Policy. It must be within four days of receipt, in perfect condition and in the original packaging.

Send us an email at returns@myonlinesouk.co.za stating the Invoice Number and product(s) in question to be returned. Upon receipt of your email we will approve of the return if applicable and we will send you a Returns Form to complete, which you should include with the product(s) you will be returning.

You will be able to exchange the value of the item for another or receive store credit.

Are all products returnable?

Unfortunately, for hygiene purposes we do not accept opened scarves, under-caps, ninja’s or swim-caps.

Also, we reserve the right to reject a request for return if the item is sent back in a condition other than which it was sent, or if it does not comply with our full Returns Policy.

How do I know I’m getting my size?

Please refer to our size chart for an approximate guide. If you are still unsure please feel free to contact us to assist you in determining your size at info@myonlinesouk.co.za. For bespoke items, you will need to make sure you send us your correct and most recent measurements in order to ensure satisfaction and desired fit.